Frequently Asked Questions

Do you offer cannabis delivery?

Yes, we offer cannabis delivery! We deliver cannabis all across the lower mainland. We have a minimum order amount of $25 and delivery is free! Below you can read the exact process.

  • First, visit our “Shop Online” page on our website
  • Choose a location that is closest to you, and click the “Order Online Now” button that corresponds with the store you’d like to order from
  • This will open up the menu page for your chosen store. Choose the products that you’d like to order, and proceed to checkout. Make sure you select the cannabis delivery option
  • Once you have paid for your order, select a delivery time
  • Sit back and relax and wait for our drivers to drop off your order

Can I purchase online?

Pure Vitality offers click-and-collect service. This allows our happy customers to purchase cannabis online from our store, and pick it up in person. Here’s how Click-and-collect works:

  • First, visit our “Shop Online” page on our website
  • Choose a location that is closest to you, and click the “Order Online Now” button that corresponds with the store you’d like to order from
  • This will open up the menu page for your chosen store. Choose the products that you’d like to order, and proceed to checkout
  • Once you have paid for your order, select a pickup time
    Visit your store of choice and pick up your order

What is click-and-collect?

Click-and-Collect is a term used to describe online ordering, but pickup in store.

In British Columbia, click-and-collect is currently the only legal form of ordering cannabis online.

Where are your locations?

Pure Vitality services British Columbians at a number of retail stores.

Currently, we have stores across The City of Vancouver. Here are our locations and their corresponding addresses and contact information:

 

What ID do I need to show when purchasing cannabis?

Before you order cannabis in person or for click and collect, you’ll need two pieces of Government Issued identification.

Primary Identification

  • Must be issued by a government agency
  • Must include the holder’s name, date of birth and picture. Examples of primary ID include:
  • Province or State Drivers License
  • Passport
  • Photo BC Services Card
  • Citizenship Card
  • Certificate of Indian Status
  • Federal Firearms Possession and Acquisition License

Note that the B.C. Driver’s Licence and Services Card, which combines the B.C. Driver’s Licence and Services cards (formerly CareCard), counts as only one piece of ID.

Secondary Identification (Used to Verify the Authenticity of The First Piece)

  • Must include the holder’s name
  • Must include either the holder’s signature OR picture. Any acceptable
  • piece of primary ID can be used as secondary ID. Examples of other acceptable secondary ID include:
  • BC CareCard/BC Services Card (separate from a BC Driver’s licence)
  • Interim driver’s licence (issued by ICBC)
  • BC Transit ProPASS
  • University or college student card
  • Credit Card
  • Canadian Blood Services Donor Card
  • Transport Canada’s Pleasure Craft Operator’s Card
  • Most bank cards and reward cards
  • National Defence ID

What payment methods do you accept?

At Pure Vitality, we accept the following payment methods:

Online Ordering (Click-and-Collect)

  • Visa
  • Mastercard
  • Visa Debit
  • Mastercard Debit
  • American Express

In-Store Ordering

  • Visa
  • Mastercard
  • Visa Debit
  • Mastercard Debit
  • American Express
  • Cash